Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for reviewing complex products for the prevention and detection of possible fraud. Key responsibilities include researching and analyzing of account activity to assess levels of risk and fraud. Job expectations include completing inbound and outbound calls, taking appropriate action based on transaction characteristics of greater complexity, performing functions related to research, and resolving fraudulent activity and service support.

Responsibilities:

• Services banking products with high-risk activity to maximize approval of legitimate transactions, minimize client impact at the point of sale, identify fraudulent activity, and restrict account activity

• Makes decisions based on judgment, research, and extensive job experience, following established procedures and guidelines while leveraging multiple systems

• Assesses the level of risk and makes decisions which directly affect the customer experience and risk to the bank

• Reviews and analyzes accounts and relationships that may require differentiated treatment or specialized resolution

• Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls

• Records data captured during client interactions accurately

Required Qualifications:

• Strong analytical and organizational skills and demonstrated the ability to solve complex problems by reviewing related information.

• Able to multi-task, including researching information through multiple systems, in order to make judgmental decisions based on the data reviewed.

• Demonstrates a strong sense of urgency and is able to work in a fast-paced, ever-changing environment with a strong focus on risk mitigation and client experience.

• Comfortable taking inbound or making outbound calls to clients in a high production focused environment.

• Communicates effectively and confidently and is comfortable engaging all clients.

• Ability to learn and adapt to new information and technology platforms.

• Able to follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.

• Efficient time and capacity management

• Flexible to work weekends and/or extended hours as needed.

Desired Qualifications:

• Prior experience in Retail Fraud Servicing, Claims or Fraud Detection

• Experience working in an environment where both individual and team goals are met or exceeded routinely

Class Start Date - 4/7/2025

Work Schedules Available:

Wed-Fri:  1130am-10pm, Sat:  930am-8pm

Tues-Sat 10am-630pm

Skills:

• Analytical Thinking

• Client Experience Branding

• Customer and Client Focus

• Due Diligence

• Research

• Attention to Detail

• Data Collection and Entry

• Policies, Procedures, and Guidelines

• Referral Management

• Written Communications

• Adaptability

• Business Intelligence

• Investigation Management

• Issue Management

• Relationship Building

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week: 

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