Experienced Automotive Call Center Agent job at Lexus of Winter Park Winter Park, FL, US

Job Description

The Service BDC Agent position at Lexus of Orlando and Lexus of Winter Park offers a great opportunity for experienced call center agents, particularly those with a background in the automotive industry, to join a respected luxury dealership. Here’s an overview of the role: Position: Service BDC Agent - Experienced Automotive Call Center Agent Location: Winter Park, FL Company: Lexus of Orlando and Lexus of Winter Park Key Qualifications:

Technical Skills: Proficiency in Microsoft Excel
Team Fit: Dependable, driven team player with a "can-do" attitude
Skills Required: Excellent communication, organization, and customer service skills
Language: Bilingual proficiency is a plus

Responsibilities:

Build strong rapport with guests to secure service appointments and instill confidence in the dealership
Utilize CRM software to handle reservations and maintain effective follow-up
Make outbound calls to schedule accessories or equipment installation for vehicle purchases
Gain in-depth knowledge of products and services
Provide a world-class experience to every guest
Flexible availability for day, evening, and weekend shifts (closed Sundays)

Benefits:

Insurance: BCBS FL Healthcare, dental, vision, life, AD&D, and disability coverage through Allstate
Retirement & Time Off: 401(k), paid vacations, and holidays (Christmas, Thanksgiving, Labor Day, Memorial Day, July 4th, and New Year's Day)
Eligibility: Full-time associates only, with specific eligibility requirements

This position is ideal for experienced call center agents who excel in customer interaction, organization, and professionalism, particularly those passionate about working in a luxury automotive environment.

Job Tags

Full time, Flexible hours, Weekend work, Sunday, Day shift,

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